Jobs


This 'CV of questions' is meant to give a sense of the type of work I've done. The questions represent only a subset of work; they're designed to be indicative rather than comprehensive.

Principal UX Researcher at Elsevier

Aug 2021 - now

What does the future of academic publishing look like?

Mixed methods discovery research, including workshops with academic researchers across the world and internal stakeholder surveys.

Senior UX Researcher at Elsevier

Feb 2020 - Aug 2021

How can we best support authors whose work has been rejected?

Semi-structured interviews with researchers across the world who had recently unsuccessfully tried to publish their manuscript in an academic journal.

Senior User Researcher at the Government Digital Service (GDS)

Aug 2017 - Feb 2020

What does the future of (online) government look like?

Mixed methods discovery research focused on personalisation of government services, including concept testing.

How do we inform people about the consequences of Brexit?

Mixed methods research, including unmoderated click testing, benchmarking, and usability testing.

How do we help people in vulnerable circumstances verify their identity?

Mixed methods research with a focus on people who claim Universal Credit benefits, including observational research at call centres, field research at Job Centres, A/B testing, and usability research.

How do we make it easier for people to prove they are who they say they are online?

Mixed methods research including a continuous usability testing program and setting up a support ticket analysis program internally.

User Researcher at the Government Digital Service (GDS)

Jan 2017 - Aug 2017

How do we improve technology policy across UK government?

Mixed methods research, including semi-structured interviews and card sorting with senior technology leaders in key departments.

How do we encourage reuse of open code?

Semi-structured interviews with users and producers of open code across government.

Visiting Research Associate at University College London (UCL)

Oct 2016 - Dec 2016

How do we encourage discussion on local topics in a politically divided city?

Field study across neighbourhoods in Birmingham, including observational research, training of informants, and semi-structured interviews.

Doctoral Researcher at University College London (UCL)

Oct 2012 - Sep 2016

How can situated technology and visualisations foster local engagement?

Mixed methods field studies included Visualising Mill Road, Voxbox, and Urban Typewriter. Other work included Quantified Toilets and Data What.

Volunteering


Board Member for CHI NL

Mar 2022 - now

How can we better connect HCI/UX industry and academia?

Helping organise events, developing communication, etc.

Education


Doctor of Philosophy (PhD) in Human-Computer Interaction at University College London

2012 - 2016

Topic: Urban visualisation: the role of situated technology interventions in facilitating engagement with local topics

Supervisor: Professor Yvonne Rogers

Research group: Intel Collaborative Research Institute on Sustainable Connected Cities (UCL)

Funding: Intel

MSc Human-Centred Interactive Technologies at University of York, distinction

2011 - 2012

Courses included: Understanding Users, Requirements Engineering, User-Centred Design, Qualitative Research Methods, Quantitative Research Methods, Web Design, Advanced Research Methods in Human-Computer Interaction

BSc Information Science at University of Amsterdam, cum laude

2008 - 2011

Courses included: Human Computer Interaction, Research Methods, Programming, Data Mining, Conceptual Modelling, Information Management, Databases

Specialisation: Human-Centred Multimedia